At Doorstep Pustak, we aim to ensure you receive the correct books in perfect condition. This Return Policy outlines the process for returning products and obtaining refunds, in compliance with the Consumer Protection Act, 2019.
1. Eligibility for Returns
You may return a product within 7 days of delivery if:
- The book is damaged, defective, or incorrect (e.g., wrong title, edition, or board).
- The product is unused, in its original condition, and includes all packaging, tags, and proof of purchase (e.g., invoice).
Non-Returnable Items:
- Books that have been used, marked, or damaged by the customer.
- Orders without proof of purchase.
- Items returned after the 7-day window.
2. Return Process
- Contact Us: Notify us within 7 days of delivery at info@doorsteppustak.com, providing your order ID, reason for return, and photos of the product (if applicable).
- Return Approval: We will review your request and provide return instructions within 2 business days.
- Return Shipping:
- For defective or incorrect items, we will arrange free return pickup (where available) or reimburse reasonable shipping costs.
- For other returns (e.g., ordered by mistake), you are responsible for shipping the product to {Address}, unless otherwise agreed.
- Inspection: Returned items will be inspected upon receipt. Refunds will be processed only for eligible items.
3. Refunds
- Refund Timeline: Once the return is received and approved, we will process your refund within 7–10 business days to the original payment method.
- Refund Amount: Refunds include the product cost (excluding original shipping charges, unless the return is due to our error).
- Notification: You will be notified via email once the refund is processed.
4. Minors’ Returns
If you are under 18, a parent or guardian must initiate the return process on your behalf. Contact us at info@doorsteppustak.com for assistance.
5. Non-Delivery or Lost Shipments
If your order is not delivered or is lost in transit, contact us at info@doorsteppustak.com within 7 days of the expected delivery date. We will investigate and, if confirmed, offer a replacement or refund.
6. Contact Us
For return-related queries, reach out to:
- Email: info@doorsteppustak.com
We aim to resolve your concerns within 30 days, as required by the Consumer Protection Act, 2019.