At Doorstep Pustak, we strive to deliver your books promptly and securely across India. This Shipping Policy outlines our delivery process and responsibilities.

1. Delivery Timelines

• Estimated Delivery: Orders are typically delivered within 5–10 business days from the date of dispatch, depending on your location.
• Processing Time: Orders are processed within 1–2 business days after payment confirmation.
• Delays: Delivery times are estimates and may vary due to factors like holidays, remote locations, or unforeseen circumstances (e.g., natural disasters). We are not liable for delays caused by third-party couriers.

2. Shipping Charges

• Standard Shipping: Charges are calculated based on order weight and delivery location, displayed at checkout.
• Free Shipping: Free shipping is available for orders above {Free Shipping Threshold, e.g., ₹500}.
• Express Shipping: Available at an additional cost (if offered), with details provided at checkout.

3. Delivery Process

• Courier Partners: We partner with {List of Delivery Partners, e.g., Delhivery, India Post} to deliver your orders.
• Tracking: A tracking number will be provided via email or SMS once your order is dispatched. You are responsible for tracking your shipment using the provided details.
• Address Accuracy: Please provide a complete and accurate delivery address in English. We are not responsible for delays or non-delivery due to incorrect addresses.

4. Minors’ Deliveries

If you are under 18, we may require an adult (parent or guardian) to receive the delivery on your behalf. Ensure an adult is available at the delivery address.

5. Delivery Issues

• Non-Delivery: If your order is not delivered within the estimated timeline, contact us at info@doorsteppustak.com within 7 days of the expected delivery date. We will investigate and coordinate with the courier.
• Damaged/Incorrect Items: Refer to our Return Policy for instructions on returning defective or incorrect books.
• Undelivered Returns: If a delivery is returned due to an incorrect address or failure to accept the package, you may need to pay additional shipping charges for redelivery.

6. Contact Us

For shipping-related queries, reach out to:

• Email: info@doorsteppustak.com

We aim to resolve your concerns within 30 days, as required by the Consumer Protection Act, 2019.